Terms of Service

Last updated: May 2026

Welcome to Squish Planet. These Terms of Service (“Terms”) govern your use of the Squish Planet website and services. By accessing our website or purchasing from us, you agree to these Terms in accordance with the laws and regulations of the United Arab Emirates (“UAE”).

1. General Information

This website is operated by Squish Planet. Throughout the site, the terms “we,” “us,” and “our” refer to Squish Planet.

By visiting our website and/or purchasing products from us, you engage in our service and agree to be bound by these Terms.

We reserve the right to update or modify these Terms at any time without prior notice.

2. Compliance with UAE Laws

Squish Planet operates in compliance with applicable UAE laws, including:

• UAE Federal Decree-Law No. 15 of 2020 on Consumer Protection
• UAE Federal Decree-Law No. 14 of 2023 on Commerce Through Modern Technology
• Applicable UAE e-commerce, consumer protection, and data privacy regulations

Consumers purchasing through our website are entitled to protections granted under UAE law.

3. Eligibility

By using this website, you confirm that:

• You are at least 18 years old or using the website under supervision of a parent or legal guardian
• You will not use the website for unlawful or unauthorized purposes
• All information provided by you is accurate and complete

4. Products & Authenticity

Squish Planet specializes in authentic toys, sensory products, squishies, collectibles, and trending lifestyle products.

We make every effort to ensure product descriptions, images, and pricing are accurate. However, slight variations in color, packaging, or appearance may occur.

All products sold by Squish Planet are intended for personal use only unless otherwise stated.

5. Pricing & Payments

All prices displayed on the website are listed in AED (United Arab Emirates Dirham) unless otherwise stated.

We reserve the right to change pricing, discontinue products, or modify promotions without prior notice.

Payments are securely processed through approved payment gateways integrated with Shopify.

6. Shipping & Delivery

We currently offer shipping across the GCC region, including:

• United Arab Emirates
• Saudi Arabia
• Kuwait
• Qatar
• Bahrain
• Oman

Estimated delivery times are provided as guidelines only and may vary due to courier delays, customs processing, weather conditions, or other circumstances beyond our control.

Customers are responsible for providing accurate shipping information. Squish Planet is not liable for failed deliveries caused by incorrect information provided by the customer.

7. Returns, Refunds & Exchanges

In accordance with UAE consumer protection regulations, eligible online purchases may qualify for return or exchange subject to the conditions below.

Eligible Returns

Returns may be accepted if:

• The item is defective
• The wrong item was received
• The item arrives damaged
• The return request is submitted within 7 days of delivery

Return Conditions

Returned items must:

• Be unused and in original condition
• Include original packaging
• Include proof of purchase

Non-Returnable Items

For hygiene, collectible, and product integrity reasons, the following items may not be eligible for return:

• Opened blind boxes
• Opened collectibles
• Opened sensory toys
• Clearance or sale items
• Gift cards

Refunds will be processed through the original payment method within a reasonable timeframe after inspection and approval of the returned item.

8. Intellectual Property

All website content including logos, branding, graphics, images, product descriptions, videos, and designs are the intellectual property of Squish Planet and may not be copied, reproduced, distributed, or used without written permission.

9. User Conduct

You agree not to:

• Use the website for fraudulent purposes
• Attempt unauthorized access to the website or servers
• Distribute harmful software or malicious code
• Violate any applicable UAE laws or regulations

10. Limitation of Liability

To the maximum extent permitted by UAE law, Squish Planet shall not be liable for indirect, incidental, or consequential damages resulting from the use of our website or products.

Our liability shall not exceed the amount paid for the relevant order.

11. Privacy

Customer information is handled in accordance with applicable UAE privacy and consumer protection regulations.

We do not sell customer personal information to third parties.

12. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of the United Arab Emirates.

Any disputes arising from the use of this website shall be subject to the jurisdiction of the UAE courts.

13. Contact Information

For any questions regarding these Terms of Service, please contact us:

Squish Planet
Phone & WhatsApp: +971 52 863 8947
Email: squishplanet136@gmail.com
Business Hours: 9 AM – 6 PM Daily