Questions? We’ve got answers

Yes. We sell original products sourced for Squish Planet, including official products from brands such as NeeDoh, RMS, ORB, and KTL.

We deliver across the UAE and to supported international destinations. Enter your address at checkout to see available services, exact charges, and estimates.

Eligible UAE orders qualify for free shipping when the order value reaches AED 1,000. The checkout will show the available service for your address.

Orders are normally packed within 1 business day. UAE deliveries usually arrive within 1–2 business days after dispatch, while international delivery usually takes 5–7 business days. Carrier delays, holidays, and major promotions can extend these estimates.

They may. Customs duties, import taxes, or local charges are set by the destination country and are paid by the customer. Please check your country’s rules before ordering.

Tracking information is sent after dispatch. Open our order tracking tool and enter the requested details.

Eligible customers can choose the available buy-now-pay-later option at checkout. Availability is determined by the payment provider and the order details.

Check the age guidance, warnings, and care information shown on the product page and packaging. Children should use products with appropriate adult supervision.

Except where a statutory withdrawal right or another mandatory consumer right applies, products are final sale and we do not accept voluntary change-of-mind returns or refunds. Cancellation requests must be made within 30 minutes; approved online-card cancellations have a 10% fee. Damaged, defective, incorrect, or missing-item claims must be emailed to info@squishplanet.com within 12 hours with the order number and clear applicable evidence. This voluntary process does not restrict mandatory rights. Read the full policy.

UAE and international orders returned after unsuccessful delivery attempts are automatically cancelled and are not reshipped. For prepaid orders, the refund is reduced by the 35% restocking fee, original outbound shipping, and any actual courier RTO fee. Actual documented product loss may also be deducted where applicable, and the refund cannot fall below zero. A new order is required if you still want the items. Read the full policy.

If a squishy arrives popped or damaged, follow the damaged-item claim process. If it was received in good condition and pops after delivery, Squish Planet does not voluntarily provide a refund or store credit. Mandatory consumer rights still apply. Read the full policy.